Complaints Process - How do I file a claim with Royal Jordanian?

While traveling by Royal Jordanian, the passenger might have received cancellations of their flights for some reason, missed their flights, lost the luggage, or had any inconvenience during the journey then the passengers can ask for compensation from the airline. In that case, they get surrounded by many questions, and the main question that emerges is whether they will be able to claim a refund or compensation from the airline. However, one must know that it depends on the situation whether the passengers get the compensation or not. There are circumstances when the airline returns the full amount. Details on when you can ask for a claim and how it can be requested will be discussed further.  

Process to Complaint

When you can file a claim: There are a number of situations when you can ask for compensation from the airline and claim for it. All points and requirements when the airline will let you submit a claim have been discussed below, go through them attentively and enlighten yourself:  

• If the flight was delayed for longer than three hours, the passengers could get compensation.
• If the passengers were over three hours late, it was because they missed their connecting flight.
• If the airline failed to notify the passengers of the flight's cancellation or if the notice was given fewer than fourteen days prior to departure.
• You are not entitled to reimbursement if the airline offers you a different flight that is available at the same time as the original ticket.
• The airline will return your money but not reimburse you if you had to cancel your ticket for an unusual reason, such a medical emergency or a death in the family.
• If overbooking caused the passengers' reservation to be rejected. Then you are eligible to get compensated from the airline. 

How do I file a complaint with Royal Jordanian?

To request compensation from Royal Jordanian Airlines, you can consider the online procedure, which is available 24 hours every day without any problems. It is necessary that you stay well aware of the procedure so that you can claim for it without making any mistakes the process you must follow has been discussed below:

• Visit the official website of Royal Jordanian Airlines.
• Click on the Bookings option appearing at the top left side of the page.
• Fill in your confirmation number or e-ticket number and last name to search the journey.
• When the ticket details open, you will be required to go to the menu. 
• Click on request for compensation from the given options. 
• Fill in all the details in the compensation form and attach all the required documents. 
• You will receive a confirmation with an update on your registered email address or phone number.

On the Phone: Another method through which you can claim for compensation is on the phone. You just have to dial +962.6.5100000, the Royal Jordanian customer service phone number, to connect with the representatives. A computerized voice will be there to guide you through the process, and an IVR menu will be presented to you. Press the key that is associated with compensation and the call will be diverted to the concerned department and representatives. Provide all the flight details and ask them to submit a claim.

On the Helpdesk: You can also submit a claim by getting to the helpdesk at the airport. Talk to the customer representatives at the helpdesk and provide them with flight information and the required documents so they can complete the process.

The information above will assist you in receiving your compensation and will tell you of the circumstances under which you may be eligible to receive compensation from the airlines. Contact the airline's customer service representative on their official website for more information. They will give you thorough, satisfactory information and direction, which will also assist you with any flight-related questions.