Help - Porter Refunds ?How do I get Refund from Porter Airlines?

Porter Airlines offers a refund policy that allows passengers to request a refund for certain fares under specific conditions. Refund eligibility typically depends on the type of ticket purchased, with fully refundable fares being the most flexible option. For non-refundable tickets, refunds are generally not available, except in the event of flight cancellations by the airline or other exceptional scenarios. 

What Porter Refund Policy Says to Customers

Under Porter Airlines' 24-hour refund policy, customers can cancel their reservation within 24 hours of making the purchase, and they will receive their money back in 7–10 business days. Likewise, the following are some additional noteworthy points from the airline's policy: 

• Subject to the fare conditions associated with the specific fare, the passenger may or may not be eligible for a Porter Airlines refund policy if they choose not to use the flight reservation and request cancellation.
• The airline's policy would apply to the unused portion of the ticket in the event that a flight was canceled, diverted to an unscheduled destination, or terminated in any other way.
• There won't be a reimbursement regardless of the fare or service class purchased, but the passenger listed on the ticket will receive a credit that can be used for future travel and will last for a year after the original date of issuance.
• If an airline cancels a flight and the passenger's needs are not met by the alternative travel arrangements, the unused portion of the ticket will be refunded.
• Unless the country's laws mandate that the airline's reservation be refunded, no airline cancellation refund would be permitted due to visa refusal or deportation.
• According to the airline's cancellation policy, passengers who have already paid for their baggage and other necessary travel items at the time of booking will receive their reimbursement in the form of future travel credit, which they can use to buy only those items. 

Can I get a refund on my Porter flight?

Yes, if you cancel your flight within 24 hours of making your reservation, you will receive a refund. Within 24 hours of the purchase, all reservations are fully refundable. Refund requests can be made online, but for some reservations, like those made with a debit card or gift certificate, you will need to get in touch with the airline's Call Center. Additionally, in the event that the airline cancels the flight, passengers are also entitled to a reimbursement.

How long does a Porter refund take?

Depending on the payment method used, Porter Airlines' policy states that a refund may take up to 14 business days to process and appear in your account. Refunds for credit card payments are normally processed within seven business days, but other methods may take longer.

How to apply refund on Porter?

You can apply for a refund on Porter Airlines by using the online refund request form on their website or by calling the airline at their customer service number if your reservation qualifies for one. The process to apply for the refund is mentioned below in detail:

Online Refund Form

To apply for a refund through a form, follow these steps:

• Visit the Porter Airlines website and go to the refund request form(typically found in the customer service or help section). 
• Carefully complete the form by providing all necessary details.
• If required, include any supporting documents, such as your itinerary, proof of payment, or any proof regarding your flight cancellation or delay.
• Before submitting the form, double-check all information for accuracy to prevent delays in processing your request.
• Send the completed form and any attachments to the designated email address or mailing address provided on the form.
• After submission, you will receive a confirmation acknowledging that your request has been received.

Contact Customer Service

If you encounter any issue online applying refund on Porter, you should prefer to speak to a representative, contact the airline’s customer service through phone.

Frequently Asked Questions

Q. Does Porter have a 24-hour cancellation policy?

Ans. Yes, Porter Airlines has a 24-hour cancellation policy.  

Q. What happens if you cancel a non-refundable flight?

Ans. If you cancel a non-refundable flight, you generally won't receive a cash refund for the full ticket price. Instead, you may be given a travel credit or voucher that can be applied towards a future flight with the airline.